Shipping! We all detest it but it remains that it is the price of doing business. We attempt in every single way to get it as right as possible...which is impossible. This is why we have the shipping promise. If your actual shipping is less than what you paid for your product, minus processing charges, we will immediately refund the difference. If the shipping is more than you paid, don't worry! We will pay that cost for you. All we want you to do is order with confidence and experience the newest thing in seasonings.
Damage happens! When it does, it is not your fault and it is not our fault. This is why we have put a procedure in place to ensure both of us get what we want and deserve...no loss for us and the best products for you. Should you receive a damaged shipment, please follow the following procedures:
Please ensure each step is followed so we may quickly process your claim.
We receive a lot of inquires as to, "Does your product contain this?", "Does it contain that?" Sweet Smokie Joe is very sensitive to these and all inquires. For our customers who have concerns, interest or allergies as it pertains to certain ingredients, we have come up with this chart. We have attempted to answer some of your questions before you have to ask. Should you have further questions, please do not hesitate to inquire at firstname.lastname@example.org and we will do our best to answer them. Thank you for being a Sweet Smokie Joe customer.
Sometimes your order never arrived or, and yes this is sad, thieves known as Porch Pirates could have taken your package. Unfortunately, there is nothing we can do about this except offer a few suggestions:
Once we generate a tracking number, the post office has received your packages. After that, it is our of our hands...literally...and there is nothing we can do. You will have to take your complaint to your local post office.